Shipping Policy

Effective Date: 01/16/2025

At The Bear Project 🧸, we aim to deliver your orders as quickly and efficiently as possible. Below, you’ll find details on our shipping process, estimated delivery times, and important policies.

1. Order Processing Time

  • All products are made to order and typically take 2-7 business days to process before shipping.
  • Processing times may vary during peak seasons or due to high order volumes.

2. Shipping Times & Rates

We offer worldwide shipping, and delivery times depend on the destination. Estimated shipping times are:

  • USA: 3-8 business days
  • Canada: 5-12 business days
  • Europe: 5-10 business days
  • Australia & New Zealand: 7-15 business days
  • Rest of the World: 10-20 business days

Shipping rates are calculated at checkout based on your location and order size.

3. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Please allow up to 48 hours for tracking updates to appear in the system.

4. Shipping Delays & Issues

  • Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or postal service disruptions.
  • If your order is delayed beyond the estimated timeframe, please contact us via our Contact Us page.

5. Incorrect Addresses

  • Customers are responsible for providing the correct shipping address at checkout.
  • If an incorrect address is provided, we cannot guarantee a refund or replacement.

6. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once they are marked as “Delivered.”
  • If you experience a missing package, please check with your local courier service or neighbors before reaching out to us.

7. Customs & Import Fees

  • International orders may be subject to customs fees or import duties based on your country’s regulations.
  • These fees are the responsibility of the buyer and are not included in our shipping costs.

8. Changes & Cancellations

  • Once an order is placed, it is sent for production and cannot be changed or canceled.
  • If you need to update shipping details, contact us immediately, and we will do our best to assist you.

9. Contact Us

If you have any questions about our shipping policy, please reach out via our Contact Us page.